The Spam Policy set out below governs the use of any Website of any member of the Online IT Limited (“Online IT Ltd, “Online IT”, “we”, “us).

1. In this policy:
1.1  “Software” includes all relevant documentation, manuals, printed and written matter; “Supplier” means The Group’s suppliers; “Service” means all goods and services we provide and anything else we do for you, including allowing you to access our Website; “Products” means computer hardware, peripherals, accessories, Software and other goods of any kind which are supplied by The Group to you primarily for by you; “Website” means any internet website owned and operated by The Group or any Website we host on behalf of other organizations; “you” means you, the person/organisation using our services, or visiting our Website.

2. Zero Tolerance
2.1  The Group has a zero tolerance approach when dealing with spam and other types of unsolicited commercial email.

3. SPAM Defined
3.1  The Group services and equipment may not be used for any of the following activities, defined as SPAM.  This includes, but is not limited to:

:       Sending unsolicited email for commercial purposes;
:       Posting a single article or advertisement, about which we receive multiple complaints, to Newsgroups, forums, email mailings lists or other similar groups or lists;
:       Posting to any Newsgroup, forum, email mailing list or other similar group or list articles where are off-topic according to the charter or other owner-published FAQ or description of the group or list;
:       Engaging in any of the foregoing activities using the service of another provider, but channelling such activities through a service provided by The Group (such as using a The Group-supplied mailbox as a maildrop, or referring to a URL hosted on our server);
:       falsifying user information, including the falsification of e-mail return addresses;
:       Using a non-existent return email address when sending commercial solicitations;
:       Mailbombing (sending numerous messages to the same user);
:       Subscribing someone else to a mailing list without that person’s permission;
:       Posting the same article to multiple newsgroups;
:       Using another network to send spam that relates in any way to Online IT Ltd or any site hosted by The Group (including your site).

4.  Breach of SPAM policy
4.1  The Group considers the above practices to constitute abuse of its service and of the recipients of such unsolicited mailings and/or postings, who often bear the expense.  Therefore, these practices are prohibited by the terms and conditions of the services offered by The Group.  Engaging in one or more of these practices may result in:

:       Termination of the offender’s account and/or access to services provided by The Group.
:       Dropping of mail messages that do not contain the proper and necessary information.
:       Billing the offender for resources consumed, including bandwidth, CPU cycles, administration labour, downtime, etc…(but not limited to the listed resources) and levying cancellation charges to cover costs.  The minimum charge is $50 per spam complaint received.
:       Informing any or all recipients of the offender’s SPAM of the personal and public information of the user.

5. Mailing Lists
5.1 If you are going to have a mailing list or a Free For All links (FFA) page then you will need to make sure that it is in a Double Opt-in format.  That means that when someone subscribes to your list by giving you their email address, you will need to send them an email that tells them that you have received a request to have them subscribed to your list.  This email should not be an advertisement or it could be considered spam.  It should just state that you have received a request to subscribe them to your list.  You will also need to tell them in the email that if they want to be subscribed that they will need to reply to that email with subscribe in the subject.  And that if they delete the email or just do not reply with subscribe in the subject that they will not be subscribed to the list and will not receive any further emails.  If you have any questions about this Double Opt-in format, please contact helpdesk@onlineit.co.nz.