Type of Issue
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Description
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Action Step(s)
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Normal Issue
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Most day to day IT issues, requireing support over the next day or so |
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Urgent Issue
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Affects some part of your business operation and requries urgent same day attention |
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Critical Issue
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Affects your entire business operation, system is down or unavailable, please lodge a ticket AND call our helpdesk on 080-789-321 (+64-9-5720160) |
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Our Services are provided during normal New Zealand Business HoursAfter hours support is by proir arrangement and may incur additional charges |