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Phone Featues Explained

//Phone Featues Explained
Phone Featues Explained2018-04-29T09:09:52+12:00

Project Description

  • Auto Attendant

  • Blacklist
Number Blacklist is used to block an incoming call you do not want to answer.If the incoming call number is registered in the number blacklist, the caller will hear the following: “The number you have dialed is not in service. Please check the number and try again”. The system will then disconnect the call.

  • Blind Transfer
 Blind Transfer involves passing a call without notifying the recipient. It is also known as unsupervised transfer or cold transfer.

  • BLF Support
BLF = Busy Lamp Field – Typically a collection of lights or indicators on a phone that indicate who is talking on other phones connected to the same PBX or Key System.
Used by a receptionist or secretary to aid in routing incoming calls.

  • CDR(Call Detail Records)
Call Detail Record (also known as Call Data Record – CDR) is the computer record produced by a telephone exchange containing details of a call that passed through it. It is the automated equivalent of the paper toll tickets that were written and timed by operators for long distance calls in a manual telephone exchange

  • Call forwarding
Call forwarding (or call diverting), in telephony, is a feature on some telephone networks that allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired called party is situated.

  • Call Parking
Call park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.

  • Call Routing
Call Routing offers your company the flexibility to direct incoming phone calls according to your business needs and office schedule Using Call Routing For Your Business Key Features of Call Routing

  • Route calls by schedule: Time of day, day of week
  • Looking to route calls by schedule? Using our simple interface, you can easily create custom routing for office hours, lunch, after hours, weekends.
  • Route calls by caller ID: Route or screen specific callers
  • Want to screen calls and create custom routing rules for specific phone numbers? MyPBX enables you to route calls by caller ID.
  • Route calls by responses to IVR menus

Need a more advanced solution? Ask callers a series of questions using Interactive Voice Response and route them base

  • Call Transfer
Call Transfer is used to transfer a call in progress to some other destination. There are two types of call transfer: Blind Transfer
While on a conversation with another party, you dial the blind transfer key sequence. MyPBX says “Transfer” then gives you a dial tone, while putting the other party on hold. You dial the transferee number and the caller is put through to that number immediately. Your line drops. The caller ID displayed to the person receiving the transferred call is exactly the same as the caller ID presented to you. Attended Transfer
While on conversation with another party, you dial the attended transfer key sequence. MyPBX says “Transfer” then gives you a dial tone, while putting the other party on hold. You dial the transferee number and talk with the transferee to introduce the call, then you can hang up and the other party will be connected with the transferee. In case the transferee does not want to answer the call, he/she simply hangs up and you will be back to your original conversation. Press the disconnect key sequence, set to *0 by default, to return yourself to the original caller. Note The caller ID presented to the person you are trying to transfer the call to is not what you would expect – Asterisk sets your caller ID to be the extension the call originally arrived at which may not be the same as the extension the call was answered at. There doesn’t appear to be any way of getting the correct caller ID.

  • Call Waiting
Call waiting (or catch phone in Japan) is a feature on some telephone networks. If a calling party places a call to a called party which is otherwise engaged, and the called party has the call waiting feature enabled, the called party is able to suspend the current telephone call and switch to the new incoming call, and can then negotiate with the new or the current caller an appropriate time to ring back if the message is important, or to quickly handle a separate incoming call.

  • Conference (Conference Bridge)
A conference call is a telephone call in which the calling party  wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call. It is often referred to as an ATC (Audio Tele-Conference).
Conference calls can be designed so that the calling party calls the other participants and adds them to the call – however, participants are usually able to call into the conference call themselves, by dialing into a special telephone number that connects to a “conference room”.

  • DDI’s / DID’s
Introduction Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a feature offered by telephone companies for use with their customers’ private branch exchange (PBX) systems In DID service the telephone company provides one or more trunk lines to the customer for connection to the customer’s PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk. As calls are presented to the PBX, the dialed destination number (DNIS) is transmitted, usually partially (e.g., last four digits), so that the PBX can route the call directly to the desired telephone extension within the organization without the need for an operator or attendant. The service allows direct inward call routing to each extension while maintaining only a limited number of subscriber lines to satisfy the average concurrent usage of the customer.

  • DND(Do Not Disturb)
DND functionality is the ability of a phone or client to ignore any incoming calls. This can be implemented in several ways. Ringer Off or Ringer Mute. The call rings as normal but does not alert the user. The call is then handled by the method programmed in the no-answer event, such as sending the call to the voice mail system after 20 seconds of ringing. Busy Mode. The phone is taken off-hook or sends a signal to the PBX stating it is busy, and not available for calls. The call is then handled by the method programmed in the busy event, such as forwarding to another free extension or to voice mail. Mixed Mode. Some phone and PBX systems implement a priority calling functionality. DND is activated on the phone. When a normal call comes in, it is handled by the Ringer Off or Busy Mode rules as stated above. Other users have the ability to mark a call as Priority, bypassing the DND mode and forcing the extension to ring. An example where this is used would be when a user is in an important meeting. She places her phone in DND mode, as to not be disturbed by everyday calls. A situation comes up where it is urgent to get in touch with her, even though she is using DND. The person attempting to call her hits the Priority Call button, which bypasses the DND and rings the phone. This does not turn off DND, and any other normal calls are still treated as such. Some phone systems refer to DND as SAC or Send All Calls (to voice mail.) The functionality is the same, just
under a different name. In MyPBX, DND is usually controlled by dialing:
*75 to turn on Do Not Disturb mode and
*075 to turn off Do Not Disturb mode MyPBX implemented in BUSY mode, the call will be forwarded to extensions’ voicemail.

  • AnchorIVR (Interactive Voice Response/ Auto Attendant)
Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR function responds to this input by providing appropriate information in the form of voice answer or provides a connection to a “live” operator

View Example
  • Intercom/Zone Intercom
call an extension and force immediate pickup (phone will automatically go to speaker phone).
Audio will be two-way. Yealink phones currently supported.

  • Paging/Zone Paging
Allows one extension to broadcast a message to many extensions through a ring group

  • Queue
Call queuing is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later. From the call center’s perspective, a long queue results in many abandoned calls, repeat attempts, and customer dissatisfaction.

  • Ring Group (Hunt Group)
A Blast Group takes one inbound call and rings all phones; the first to pick up gets the call. This feature, on other phone systems, is sometimes called “Simultaneous Ring”.

  • Three-way Calling
Three Way Calling allows three users to do a conference call. Each user listens to each other user and may talk to each other.