Type of Issue
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Description
|
Action Step(s)
|
Normal Issue
|
Most day to day IT issues, requireing support over the next day or so |
|
|
Urgent Issue
|
Affects some part of your business operation and requries urgent same day attention |
|
|
Critical Issue
|
Affects your entire business operation, system is down or unavailable, please lodge a ticket AND call our helpdesk on 080-789-321 (+64-9-5720160) |
|
|
Our Services are provided during normal New Zealand Business Hours
After hours support is by proir arrangement and may incur additional charges |
